Returns?
We've got a 30-day return policy, which means you've got a whole month after your item lands at your doorstep to kick off a return! To join the return party, make sure your item is still in its original condition, untouched, and snuggled in its packaging. Don’t forget to bring your receipt or proof of purchase along for the ride!
Ready to return? Shoot us a message at hello@safetycell.co.nz to kick things off.
If we give the thumbs up to your return, we'll send you a shipping label and some handy-dandy instructions on how to send your package back to us. Oh, and remember, items must have a return request. Got questions? We’re just an email away at hello@safetycell.co.nz!
Damaged Items?
Give your order a quick once-over when it arrives! If you spot something wonky—like a defective item, damage, or a mix-up—holler at us right away so we can swoop in.
Just a heads up, some items, like those quirky custom cells, aren’t returnable. Got questions or worries about your purchase? Don’t be shy—reach out!
refunds?
We’ll ping you as soon as we’ve got your return and given it the ol’ once-over to see if your refund gets the green light! If it’s a yes, your original payment method will be credited automatically within 10 business days.
Just keep in mind, your bank or credit card provider might need a little extra time to post that refund. If you’re still waiting after 15 business days since we gave the thumbs up, drop us a line at hello@safetycell.co.nz!
Privacy?
We collect personal information from you, including information about your:
name
contact information
location
interactions with us
billing or purchase information
We collect your personal information in order to process sales and transactions.
Besides our staff, we share this information with Kiwi Express Couriers in order to deliver sales.
Providing some information is optional. If you choose not to provide the information as listed above, we'll be unable to provide our goods.
We keep your information safe by securely storing details and only allowing select staff to review for strict purposes.
We keep your information for seven years at which point we securely destroy it by securely erasing all digital files.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.
If you’d like to ask for a copy of your information, or to have it corrected, please contact us at hello@safetycell.co.nz.